User Research

I enjoy facilitating thorough research before the design process. Some research studies I have done include, Ethnography, Contextual Inquiry, Cognitive Walkthroughs, First Click Assessments, Heuristic Evaluations, Card Sorting, Wizard of Oz Testing, and Usability Testing.

With these studies I was able to gather data and create journey maps, personas, and experience maps to best describe our user’s needs.